Morrisons has removed all trolley locks at its Mill Street store in response to Stone’s customer feedback, which has called for quicker and easier shopping trips. A team visited the store on 18 July to update all of the store’s trolley fixtures. This has removed the need to insert a £1 coin or token to release a trolley from its bay.
Paul Averill, Store General Manager for Morrisons Stone said:
“Our nation is getting busier and we have less free time than previous generations. Customers in Stone have told us that they want a quicker shop. The removal of trolley locks is just one of the many improvements we are making to our store – to make for a faster and easier shopping trip.”
Morrisons is leading the way in the removal of trolley locks across its stores nation-wide. 150,000 locks were removed from stores ins July.
The activity forms part of a significant investment programme to make shopping trips easier for customers. Improvements include the redesign of stores, the extension of opening hours, the updating of car park controls and improvements to baby change and toilet facilities.