Non-emergencies asked to consider alternatives to A&E at University Hospital of the North Midlands


Patients in Stoke-on-Trent and North Staffordshire are being asked to consider alternative services to Accident and Emergency at University of North Midlands (UHNM) unless they are genuine emergencies.

Non-emergency patients are being advised to use alternatives, such as NHS 111, which will direct them to the most appropriate care quickly and efficiently, rather than attending A&E unnecessarily.

Dr Julie Oxtoby, Accountable Officer, for North Staffordshire Clinical Commissioning Group (CCG) said:

“A&E really is for genuine emergencies which is why those who have less urgent needs will always have to wait longer than we would wish. For non-emergencies, patients should consider self-care – which means looking after yourself – and where people are unsure if their need for care is urgent, call the NHS 111 number.

Call handlers can provide members of the public with advice and direct them to the most appropriate place to get the right treatment as quickly and effectively as possible.

In addition, walk-in-centres, your local pharmacy, or visiting your GP surgery are often the best option for most people,” said Dr Oxtoby. “Many people are not aware that The Haywood Walk-in-Centre in Burslem is open until 10 pm and can respond to non-urgent health problems.”