Staffordshire South West Citizens Advice Bureau (CAB) officially opens its new offices

Deputy Lieutenant Mrs Pippa Gee cutting the ribbon
Deputy Lieutenant Mrs Pippa Gee cutting the ribbon

Staffordshire South West CAB has moved from its former premises in North Walls into new offices in Eastgate Street following the refurbishment of the former Treasurers offices into the Hub, a voluntary resource centre.

The centre managed by VAST hosts a number of different agencies and like the former North Walls site offers a wide range of services from different organisations for people in the centre of the town.

The CAB has had a presence in Stafford Borough for 75 years and in Cannock Chase for almost 60 years and in 2012 the two former bureaux merged to establish Staffordshire South West CAB. The bureau delivers advice services across the two districts from offices in Cannock, Rugeley, Stone, and Stafford. The new Eastgate Street office has been established as the central Hub of the organisation which supports delivery at the other sites. Centralised management, administration and specialist project staff working peripatetically across the districts has enabled the development of more streamlined, efficient and better co-ordinated advice services.

A Charity and a member of the national Citizens Advice, Staffordshire South West CAB is an independent organisation that is responsible for funding the services delivered at its sites. The bureau has 31 paid staff and 91 volunteers. Our volunteers provide the backbone of the service and are fundamental for the continuation of our service

Our funding comes from a number of Contracts and Service Level Agreements which currently include the Stafford Borough and Cannock Chase district councils, Staffordshire County Council, the Legal Aid Agency, the Money Advice Service and the Big Lottery.

The bureau provides information, advice and support to all those who need it and its offices are located in the heart of the communities in which it serves.

  • Staffordshire South West CAB was contacted last year by more than 7000 people
  • Dealt with over 30,000 issues presented by local residents
  • Helped clients deal with £9,714,443 worth of debt
  • Assisted in gaining more than £1.8 million in unclaimed benefit income

The merger of the two former bureaux has enabled Staffordshire South West CAB to amalgamate the experience and knowledge of many trained staff and volunteers and build a capacity to compete for greater funding opportunities. One recent success as a new bureau was the award of Staffordshire County Councils county- wide commissioned Advice service that includes telephone, face to face and specialist advice services across the county.

Sue Nicholls CEO said:

“The new office is wonderful. Being part of a multi- organisation building offers real benefits for us as a bureau and for clients who use our service. We are central and accessible and having that local presence enables us to continue to deliver vital advice services for people when they need it. Staffordshire South West CAB has a strong local presence through its offices in Stafford, Cannock, Rugeley and Stone as we recognise the importance of having multiple sites located in the heart of our communities.”