APPy customers are council target

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Reporting issues to Stafford Borough Council has now become easier.

A new mobile website, App, and new web forms have all been introduced which will allow residents to report a range of problems such as fly tipping, litter, or abandoned vehicles – as well as applying for car parking season tickets or getting replacement household bins.

The launch of the new channels coincide with the Council’s Streetscene and Pest Control services being given a national award – the ISO9001 – for the quality of the service they provide to customers.

And council bosses say these additions were one of the reasons they secured the important industry award.

Some of the new functions include:

* Dedicated buttons on the mobile website so people can find out when their bins are emptied or their nearest car park.

* The new App allows people to pin point exactly where a problem is and provide the council with other information to help them a resolve the problems – for example attaching a photo. It also allows customers who register to track the status of their request.

* And new web forms from www.staffordbc.gov.uk/report allow people to do things as diverse as reporting anti-social behaviour to inviting the Mayor of the Borough to a function or event.

Leader of the Council, Patrick Farrington, said:

“This is about improving the quality of life for people across our community and increasing the efficiency of our services to them. We can respond more quickly to issues they tell us about, and our new systems will reduce time-consuming paperwork and prevent duplication.

“The initiatives will improve the day to day service we provide for our residents – and has helped us achieve the nationally accredited status for the quality of our work.”

The new App is available by searching for ‘Stafford BC’ in the relevant store on your Apple, Android or Windows devices.

But you can still contact the Council at 01785 619000, email info@staffordbc.gov.uk or write to Stafford Borough Council, Civic Centre, Riverside, Stafford. ST16 3AQ. A full range of council services can be found at www.staffordbc.gov.uk.