Cadent – your gas network for the future

National Grid Gas Distribution – the company that operates and maintains the network of gas pipes across the West Midlands – is relaunching as a brand new company, called Cadent (pronounced ‘kay-dent’).

It will be business as usual for us but over the coming months the public will start to notice the new vans and new identity cards and our staff will start to be appearing in their newly branded protective clothing.

Cadent is responsible for operating and maintaining the network of gas pipes across the West Midlands, Warwickshire, Staffordshire, Worcestershire, Herefordshire and Shropshire. Across the West Midlands region we employ some 1,100 staff and contractors, attending gas emergencies, maintaining pipes and laying new mains, ensuring gas is safely delivered to some 2  million homes and businesses in the region.

The change of name and brand comes after National Grid Plc sold off its majority stake in the company in a £13 billion deal. The newly named company is an independently-run business owned by a consortium of investors.

New company continues a 200 year legacy of safety, reliability and innovation for Britain’s biggest gas distribution network
·         Cadent is the new name for National Grid Gas Distribution and it is now an independent company in its own right
·         Britain’s largest gas distribution network employs some 1100 people in the West Midlands, ensuring gas supplies reach 2 million homes and businesses
·         National Gas Emergency Service phone number and service remains the same
·         New branding on vehicles, equipment and uniform will be phased in over the next 12 months


Cadent has been announced as the new name for Britain’s largest gas distribution network.

Formerly known as National Grid Gas Distribution, the change of name and brand comes after National Grid Plc sold off its majority stake in the company in a £13 billion deal. The newly named company is an independently-run business owned by a consortium of investors.
Cadent some 1100 staff and contractors in the West Midlands. They work day and night to ensure some 2 million homes and businesses in the region enjoy safe and reliable gas supplies, by maintaining, repairing and connecting more than 24,000km of pipes.
The company has depots and offices across the region, including sites in Birmingham, Coventry, Wolverhampton, Hereford, Malvern and Chesterton in Staffordshire. Cadent’s registered office has been established at Ashbrook Court in Coventry and provides a number support services for the company.
The wider company also runs the gas distribution networks in the North West, East Midlands, East Anglia, North London and parts of the Thames Valley.
John Duckworth, Head of Operations for Cadent’s West Midlands network, said: “Our day to day role remains the same, along with the National Gas Emergency Service and our helpline numbers.
“We’ll keep on innovatively operating and maintaining our network, transporting gas safely and protecting people in an emergency.
He added: “However, over the next 12 months, people will notice the branding on our vehicles and uniforms will start to change.
“This process is already well underway, but as you can imagine there’s a lot of rebranding to do and people will continue to see some vehicles, equipment and uniform with the old branding as well as the new gear, until rebranding is completed.”
Cadent chief executive Chris Train OBE has 30 years of experience in the energy sector and has worked in senior roles for its predecessors National Grid Gas Distribution Ltd, Transco and British Gas.

He said: “I’m very excited to announce our new name which is inspired by the word cadence which embodies the natural rhythm and energy running through everything we do.
“As Britain’s largest gas network we look forward to a strong future ahead, supported by our various partners.”
He added: “As a new company with a 200-year legacy we’re in a unique position to build on the strong foundations of our past, while encouraging the curiosity to think differently and the courage to embrace change. “
Across the entire company, Cadent employs over 4,500 engineers and specialists working day and night to ensure over 11 million homes keep on enjoying safe and reliable gas supplies. They maintain a network of 131,000 kilometres of pipes.
As with its predecessor, all of Cadent’s employees are issued with identity cards. In the event of emergencies or planned gas mains replacement work engineers may need to access people’s properties. Residents should always ask to see these identity cards before allowing engineers into their homes.

For more information and to verify the identity of an engineer call the Cadent enquiry line number 0845 835 1111**, which is the same number as its predecessor company.  (New ID cards will be distributed to Cadent staff from 02/05/17.)

The National Gas Emergency Service number 0800 111 999*, for people to report a gas escape or suspected carbon monoxide, also remains the same.

For more information about Cadent visit